Shipping Information
Shipping Policy for Terra Lotus
Thank you for shopping with Terra Lotus! We are dedicated to providing you with a seamless shopping experience.
Important Notice:
- Due to a recent influx of orders and materials being delayed because of the Chinese New Year, processing times may take longer than usual. Additionally, each unit is made to order and hand-made, which contributes to the extended processing times. We expect to return to our regular processing and shipping times by February 5, 2024. We appreciate your patience and understanding during this time.
Below is a breakdown of our shipping process:
Processing Time:
- All orders are processed within 2-5 business days. Business days are Monday through Friday, excluding holidays.
- Please note, processing times may vary depending on product availability and order volume.
Shipping Time:
- Once your order has been processed, standard shipping will take approximately 10 business days to arrive at your specified shipping address.
- Delivery times may vary depending on your location and the carrier.
Shipping Rates:
- Shipping costs will be calculated at checkout based on the delivery method and destination.
- We offer multiple shipping options to ensure you receive your order in a timely manner.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your order's journey.
Delays:
- While we strive to ensure your orders arrive on time, please note that shipping delays may occur due to weather conditions, carrier issues, or holidays. We appreciate your patience and understanding.
International Shipping:
- We currently offer shipping to select international destinations. International shipping times may vary, and additional duties and taxes may apply depending on your location.